Member survey: results and actions

Thank you to the 76 people who responded to this year's Member Survey. Your feedback is important to help the Committee understand your experience at the club and how to improve it.

• More respondents this year – more representative
• Overall satisfaction (NPS) – rated very highly, higher than last year
• Adult team coaching/training – rated significantly lower than last year
• Adult team selection – rated slightly higher than last year
• Teas provision – rated significantly higher than last year
• Junior team coaching/training – rated highly, higher than last year
• Junior team matches/tournaments – rated highly, higher than last year
• Veo & live-streaming - positive responses and many suggestions
• Club Purpose adherence – rated highly, higher than last year
• Club Values adherence – rated highly, higher than last year
• Volunteers appreciated – and several offers of help.

See the attachment below for more details.

You wanted to recognise our amazing volunteers by name including:

• All our umpires, especially: Louise, Toby, Emile, Neil
• Junior coaches, especially: Holly, Dave, Roger, Jim
• Parent helpers, especially: Helen, Babs, Chloe
• Senior captains, coaches, especially: SophieC, Jenna, Caz, Louise, Sam, Charlie
• Senior team members: Steve, Ruth, Holly, Megan
• Committee, especially: SophieP, Sharon, Jim, Emma, Matt

Thank you to those who volunteered to help in future - we'll be in touch shortly to talk.

The provisional list of actions is shown in the attachment below. The committee are still working through the actions from the survey.