Teamo

Register on Teamo

To register and join the club, click the "Register here" button below or the Join Us button at the top of the page. ( https://web2.teamo.chat/club/register/wilmslowhockey )
There's no payment needed to register - only when you decide you want to be a member.

Please use the relevant guide to help you with registration:

Adult player registration (no child to register)
Adult player registration (with child to register too)
Non-playing parent/guardian registration

TEAMO_WHC_ADULT_REGISTRATION_GUIDE.pdf
Download
TEAMO_WHC_PLAYING_PARENT_REGISTRATION_GUIDE.pdf
Download
TEAMO_WHC_NON-PLAYING_PARENT_REGISTRATION_GUIDE.pdf
Download

Player's one-page guide to using Teamo

The guide shows how to mark your availability and see which team you are selected for.

Teamo_Members_guide-5.pdf
Download

Watch our 5 minute Teamo overview

This short video gives a tour of the app and the basics of how to use it.

(NB Teamo is constantly evolving and improving so you might notice some small differences between the video and the latest version of the app.)

Quick fix for common problems

Not seeing what you expect to see? Try this data refresh trick.

1/ Tap you profile picture/initials - top left on the home page

2/ Tap the "refresh" symbol and wait for the data to re-sync

(Teamo saves data on your device so you can use Teamo offline, then re-syncs online. This action forces a re-sync.)

Set up your payment card in Teamo

You need to add a Payment Card to the secure "wallet" in Teamo so that you can pay for membership, match fees, social tickets etc.

In the app, tap your profile picture to see the menu
Tap the Payment Card icon top right, labelled "Payments"
Tap the Payment Card icon top right again
Tap "Add Card". DO NOT click "Add Direct Debit" as we are not using this facility.
(You can add more than one card, but one has to be the "Default" card)

Pay your membership fees in Teamo

To pay your membership fees follow the sequence below:

In the app, tap your profile picture to see the menu
Tap the Payment Card icon top right, labelled "Payments"
In the Paymenrs Due list you should see Club Membership (or a specific type of membership pre-assigned)
Select the relevant membership category and click "Pay" and wait - be patient!

Access Teamo from your laptop or tablet

You do not need to have downloaded the app in order to get involved!
Once you have registered, you can access teamo on a web browser. (Teamo recommends the Chrome browser)
Click login and in the app select the profile menu and then Web / Desltop Login. Click "Scan QR code"

Teamo login

Access Teamsheets in Teamo

There are several ways to access your own team's Teamsheet and Teamsheets for other teams. Watch our short video to find out how.

Need help with Teamo?

If you get stuck, try the help pages or get in touch with one of our Teamo Admins by clicking on a picture below.

Jim GarsideTeamo Admin

Sarah BrickhillTeamo Admin

Captain's and Manager's Handbook

We have prepared two documents to help Captains and Managers in their roles.

The first explains the role of the Captain/Manager with many references to relevant policies and sources of help
The second explains how to use Teamo and GMS in the role of a Captain or Manager.

Captains Handbook v1.0 2024-2025 Your Role
Download
Captains Handbook v1.0 2024-2025 Teamo and GMS
Download

Simple Teamo Guide for Captains

This document is a simple and generic guide for captains provided by Teamo (2 pages)

Teamo_Captains___Managers_Guide.pdf
Download

Jim GarsideTeamo Admin/Secretary

Teamo is our Club Management System

Teamo provides us with our own app and GDPR compliant communications platform that allows members to keep up-to-date with everything at the Club.

Teamo is our membership system - all members must to be registered on Teamo
Teamo is your convenient way to pay for membership, match fees and other events
Teamo allows payment by instalments - but only if you make the first payment in July
Teamo is how players show availability for fixtures/training and how captains select their teams and communicate team sheets and logistics
Teamo is your club calendar for all fixtures, training and social events
Teamo is how the club will communicate with all members, using chat and email.

Find out more on the Teamo website

What is Teamo Pay?

TeamoPay is the payment system we use to collect subs, match fees and merchandise payments. You’ll see it as a normal card checkout — nothing changes about how you pay - but the club volunteers benefit from a single, consistent payments experience.

Is my data secure in TeamoPay?

Yes — TeamoPay is based on Adyen (the payments processor), which holds the highest tier of payment-card-industry security accreditation.

PCI-DSS Level 1 — the strictest tier of card-data security, the same standard the largest retailers in Europe operate under.
FCA-regulated — Adyen is authorised by the UK Financial Conduct Authority.
3D Secure 2 / SCA — Strong Customer Authentication built into every card payment.
GDPR-compliant — payment data is handled per UK and EU data law. Teamo doesn’t store card numbers — Adyen does, on your club’s behalf.

Which payment methods can I use?

Visa, Mastercard, Apple Pay and Google Pay. From July 2026, UK Direct Debit will also be available for recurring fees like season memberships.

Is my card data stored?

Only if you opt in at the checkout. Saved cards are stored securely with Adyen (the payments processor), not with Teamo. You can remove a saved card at any time from your account settings.

Why am I asked to verify my payment?

This is your bank’s Strong Customer Authentication step (3D Secure 2). It’s required by UK and EU law on most card payments and helps protect you against fraud. Your bank decides when to ask — Adyen and Teamo don’t make that call.

How do I get a refund?

Contact your club admin or treasurer. Refunds are issued from the club’s TeamoPay account and arrive back on the card or bank account you paid with — card refunds take 3-5 working days, Direct Debit refunds settle on the next BACS cycle.